Refund & Exchange Policy

At shopwithElara, customer satisfaction is our priority. While we do not offer refunds, we do provide exchanges under the conditions outlined below.

Exchange Policy

Exchange Only: We do not offer refunds. Items can only be exchanged.

• Exchange Window: You must request an exchange within 3 days of receiving your order.
• Condition: Items must be unused, unworn, and in their original packaging with all tags intact.
• Eligibility: Exchanges are only accepted for:
  • Wrong size or color received
  • Damaged or defective item upon delivery

How to Request an Exchange

1. Contact us within 3 days of receiving your order at shopwithelara98@gmail.com with:
   • Your order number
   • A clear photo of the item
   • Reason for the exchange
2. Once approved, we will provide instructions for returning the product.
3. After receiving and inspecting the returned item, we will ship the exchange.

Important Notes

• Customers are responsible for the shipping cost of returning the item for exchange.
• We reserve the right to reject exchanges if the item shows signs of use, damage, or is returned after the 3-day window.
• No exchange will be accepted without prior approval.

If you have any questions about this policy, feel free to contact us at shopwithelara98@gmail.com